Terms & Conditions
Web Adventure Park Terms and Conditions
Your safety and enjoyment are our top priorities. Please take a moment to familiarise yourself with our health and safety rules to ensure a fun and secure experience for everyone.
1. General Supervision
- Adult-to-Child Ratio: It is recommended that there is at least 1 adult for every 5 children.
- Responsibility: Parents/guardians are responsible for supervising their children at all times, including during fire evacuations and emergencies.
- Lost Children: Should a child become separated from their group, immediately notify a member of staff for assistance.
- All heights and age restrictions must be adhered to in the play area.
2. Indoor Play Areas
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Equipment Use:
- Children with casts, pots, or similar medical conditions are not permitted to use play equipment due to safety concerns.
- For children with disabilities requiring aids like leg splints, please contact us in advance so we can conduct a risk assessment and make accommodations where possible.
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Safety Rules:
- Socks must be worn on soft play equipment, long sleeves and trousers are recommended.
- Running in non-designated areas is prohibited to prevent slips and falls.
- Avoid overcrowding play equipment and adhere to any posted capacity limits.
- Adults must not ride the slides with children on their lap or hold hands with their children in adjacent lanes.
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Table Use:
- Tables in the indoor play area are available on a first-come, first-served basis.
- Please refrain from reserving tables with personal items (e.g., coats or bags). Unattended items will be removed to allow others to use the space.
- Additional seating is available in the marquee for undercover dining.
3. Outdoor Play Areas
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Accompanied Access:
- Children must be accompanied by parents/carers when using outdoor facilities, including the water park.
- Supervision is essential as the water park contains deep water.
- Children must not enter animal areas without parental supervision.
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Climbing Structures and Play Equipment:
- Ensure children use age-appropriate play areas.
- Follow posted rules and warnings on all outdoor equipment.
- Shoes must be worn on outdoor play equipment unless stated otherwise.
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Weather Conditions:
- Some equipment may close during adverse weather conditions (e.g., rain, high winds) for safety reasons. Please follow staff guidance. Refunds will not be given.
4. Rides and Attractions
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Availability:
- Rides and entertainment are subject to availability due to maintenance or unforeseen circumstances beyond our control. Refunds will not be given should any attraction close.
- Not all tickets include ride access—please check your ticket details for specific inclusions.
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Height and Weight Restrictions:
- Certain rides have height and/or weight restrictions to ensure safety. These will be clearly marked at the ride entrance.
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Queue Management:
- Always follow staff instructions and remain in designated queue areas.
- Do not push or skip queues.
5. Food and Drink
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On-Site Purchases Only:
- Only food and beverages purchased at the park are permitted. This policy ensures we remain allergy-compliant for the safety of all visitors.
- Exceptions: Baby food is allowed.
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Allergen Information:
- For specific allergen information, please speak to a staff member or refer to labelled menu options.
6. Health and Emergency Preparedness
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First Aid:
- Qualified first aid staff are available on-site. Please alert a team member if medical assistance is required.
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Fire Evacuation:
- In the event of an evacuation, follow staff instructions and proceed to the nearest designated assembly point. Parents/guardians must remain with their children at all times.
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Hygiene and Sanitation:
- Hand wash stations are available throughout the park. Please encourage children to use them regularly, especially after playing and before eating, and always following a trip to the animal area.
- No food allowed on animal area.
- The park is cleaned regularly, but please dispose of all waste in the provided bins to help us maintain a clean and safe environment.
7. Ticket Policies
- Non-Transferable: Tickets are non-transferable and non-refundable under any circumstances.
- Pre-Booking: Advance booking is recommended to secure your desired session, as capacity may be limited.
- Session Times: Be mindful of session times, as overstaying may result in additional charges.
8. Accessibility
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Special Needs and Disabilities:
- We strive to accommodate children and visitors with special needs. Please contact us in advance for any accessibility or risk assessment requirements.
- Wheelchair Access: Many areas of the park are wheelchair accessible; however, some rides and equipment may have limitations.
9. Prohibited Items
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The following are not permitted:
- Smoking or vaping in any part of the park, except in designated areas.
- Alcohol not bought from the park, illegal substances, or outside food and drink (except baby food).
- Dangerous or sharp items that could cause harm.
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- Dangerous or sharp items that could cause harm.
10. Clothing and Property
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All guests are required to wear appropriate clothing and footwear at all times while within the park premises. For safety and comfort, clothing must not include offensive language or imagery, and must be suitable for a family-friendly environment. Management reserves the right to deny entry or request a guest to leave if attire is deemed inappropriate.
- Guests are solely responsible for their personal belongings, including clothing and accessories. The park is not liable for any damage to, or loss of, clothing, accessories, or personal property incurred during the use of rides, attractions, or facilities.
11. Additional Safety Information
- Deep Water Caution: Be particularly vigilant near the water park, which includes areas with deep water.
- Unforeseen Closures: In case of ride closures or maintenance, no refunds or exchanges will be provided.
- Disruptive behaviour is not allowed.
For further details, assistance, or inquiries, please contact our party team:
📞 01904 692221
✉️ info@webadventurepark.co.uk
Thank you for your cooperation. Have a safe and enjoyable visit!