Frequently Asked Questions
FAQs
Where should I go when I arrive for my party?
Your party host will greet you at Reception and take you to your party table when you arrive. The adults use this area as a base while the party is in full swing. Please arrive no more than 15 minutes prior to the start time.
What is the role of my Party Host?
Your party host is the key point of contact for the party. The Party Host will greet the guests on arrival, serve the party food in the party room and interact with the children to make sure they have a fantastic time.
The Party Host will provide a good level of service to both party parents and children. The Party Host’s primary focus will be the children.
Do Adults pay for Admission and can they come in without children?
Adults enter for free when accompanying a party guest. One adult per paying party child. Any additional adults or non party children must be paid for.
Unfortunately we do not allow adults to enter the park without children, unless they are meeting a family at the park. We do ask for them to meet at reception together.
What can I do if a guest at the party or adult does not bring socks?
We sell socks at reception within the park. You may wish to put a couple of spare pairs in your bag, especially in the summer.
Do you supply Party Invitations?
Party invites will be supplied free of charge. They can be downloaded and printed with your booking or collected from reception.
Why do you not allow helium party balloons?
Unfortunately due to a number of incidents with balloons being lost in the roofing we no longer allow helium balloons. Any balloons brought in will be kept safe by your party host until your party ends and then will be returned to you.
What is the duration of each party?
Each party we offer lasts for 2 hours. Will include 90 minutes of play/activity and 30 minutes in your assigned party room for food, cake and the birthday song.
Can I come in 30 minutes before my party to decorate the area?
Unfortunately no, our party areas are in constant use throughout the day and have a very limited turnaround time. However, do speak to your party host on the day as it is sometimes possible to enter the room just before the food is served to put up any decorations you may have. Also the Party host will be able to assist you with this.
Top 10 Birthday Party Tips
1. The party host will welcome the party child and run through how the party will flow with the party organiser / parents.
2. Party organiser / parent needs to supply the party guest list on arrival.
3. The party coordinator will welcome your guests at the entrance based on your guest list.
4. All the children will be directed to play on the equipment under their parent’s supervision for the first 60 minutes of the party. (The children must wear socks at all times).
5. Adults are free to relax in the assigned party area and order additional food & drinks from the in-house café. (Table reserved for 6 Adults with each party booking)
6. The party host will call the party children once the allocated play-time is over and invite the kids to the assigned party room for food and refreshments.
7. Whist the children are eating the Party host will be on hand to help with service and any additional needs you may require.
8. The party host will initiate the birthday song and cake cutting (Please supply your own birthday cake & candles on the day). Due to our fire alarms, we do not allow sparkling candles.
9. The party host will hand out the party bags before bidding your guests goodbye.
10. The Party Host will finalise the party settlement for any additional extras purchased on the day with Party Parent at the end of the party.
What are the opening times?
All opening time details can be found in the opening times section of the website.
Why do we charge for Adults, and can adults come in without children?
We are a family company that encourages adults to play as well. Most of our facilities are suitable for children and adults to play together. We also have strict guidelines on our capacity levels. This allows us to provide a comfortable and safe environment for our customers. Adults are encouraged to use the facilities whilst supervising their children.
Unfortunately we do not allow adults to come to the park without children, we are a family park centred around children's play. An adult is welcome to come join a family group, we just ask that they arrange to meet at reception.
Who supervises the children?
Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. The Web Adventure Park team are around to help make your visit enjoyable.
In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.
Can I take photos of my children within the park?
Cameras can be used at The Web Adventure Park. However, we ask that you be mindful of other customers and their privacy. Photos may only be taken of your children and guests.
Do you have lost property?
All belongings left at the club are kept at reception for 1 month after their found date. If the item is valuable we will keep it in our safe.
What clothing should be worn for a visit to The Web Adventure Park?
Comfortable clothes, ideally long sleeved tops and long trousers or leggings should be worn to The Web Adventure Park! Socks MUST be worn at all times on the play-frames by both children and adults. Please remove all loose jewellery and items from pockets too for your safety.
Can we bring picnics?
We ask that no food is brought into the park due to allergens. However, you may pop out to your car to eat a picnic and then re-enter. Just let reception know what you’re doing. We have a large café inside and food kiosks outside serving hot and cold food.
Do I have to pay for my baby?
Yes, we have a baby sensory area for little ones.
Do you allow dogs into the park?
Please check our Assistance Dog Policy. Unfortunately, we cannot allow dogs in as we have animals in the park. Guide dogs or assistance dogs are welcome, but we do ask that they wear a harness clearly identifying that they are support dogs. Please do not leave dogs in the car, we will ask you to leave the park if we find dogs locked in cars.
What is a concession ticket?
This is a ticket for anyone with a disability, we do not offer any concession tickets for carers.
Evidence will be asked for at reception.
Do you accept cash at the park?
We ask that you pre book your tickets before you come to visit. If you wish to pay with cash we do have one till on reception in the Indoor play Centre so please enter this way.
Outside food units are card only..
We do have one till on servery in the play centre which will accept cash to purchase food and drink.
Please respect that our team are not responsible for these decisions.
Are tickets refundable or transferable?
Tickets are non transferable and we are unable to offer refunds.
If party guests do not arrive do we get a refund for them?
Unfortunately we do not offer refunds for no shows, we do allow you to change guest names if you are able to transfer the place to another child.
Where should I go when I arrive for my party?
Your party host will greet you at Reception and take you to your party table when you arrive. The adults use this area as a base while the party is in full swing. Please arrive no more than 15 minutes prior to the start time.
What is the role of my Party Host?
Your party host is the key point of contact for the party. The Party Host will greet the guests on arrival, serve the party food in the party room and interact with the children to make sure they have a fantastic time.
The Party Host will provide a good level of service to both party parents and children. The Party Host’s primary focus will be the children.
Do Adults pay for Admission and can they come in without children?
Adults enter for free when accompanying a party guest. One adult per paying party child. Any additional adults or non party children must be paid for.
Unfortunately we do not allow adults to enter the park without children, unless they are meeting a family at the park. We do ask for them to meet at reception together.
What can I do if a guest at the party or adult does not bring socks?
We sell socks at reception within the park. You may wish to put a couple of spare pairs in your bag, especially in the summer.
Do you supply Party Invitations?
Party invites will be supplied free of charge. They can be downloaded and printed with your booking or collected from reception.
Why do you not allow helium party balloons?
Unfortunately due to a number of incidents with balloons being lost in the roofing we no longer allow helium balloons. Any balloons brought in will be kept safe by your party host until your party ends and then will be returned to you.
What is the duration of each party?
Each party we offer lasts for 2 hours. Will include 90 minutes of play/activity and 30 minutes in your assigned party room for food, cake and the birthday song.
Can I come in 30 minutes before my party to decorate the area?
Unfortunately no, our party areas are in constant use throughout the day and have a very limited turnaround time. However, do speak to your party host on the day as it is sometimes possible to enter the room just before the food is served to put up any decorations you may have. Also the Party host will be able to assist you with this.
Top 10 Birthday Party Tips
1. The party host will welcome the party child and run through how the party will flow with the party organiser / parents.
2. Party organiser / parent needs to supply the party guest list on arrival.
3. The party coordinator will welcome your guests at the entrance based on your guest list.
4. All the children will be directed to play on the equipment under their parent’s supervision for the first 60 minutes of the party. (The children must wear socks at all times).
5. Adults are free to relax in the assigned party area and order additional food & drinks from the in-house café. (Table reserved for 6 Adults with each party booking)
6. The party host will call the party children once the allocated play-time is over and invite the kids to the assigned party room for food and refreshments.
7. Whist the children are eating the Party host will be on hand to help with service and any additional needs you may require.
8. The party host will initiate the birthday song and cake cutting (Please supply your own birthday cake & candles on the day). Due to our fire alarms, we do not allow sparkling candles.
9. The party host will hand out the party bags before bidding your guests goodbye.
10. The Party Host will finalise the party settlement for any additional extras purchased on the day with Party Parent at the end of the party.
What are the opening times?
Why do we charge for Adults, and can adults come in without children?
Unfortunately we do not allow adults to come to the park without children, we are a family park centred around children's play. An adult is welcome to come join a family group, we just ask that they arrange to meet at reception.
Who supervises the children?
Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. The Web Adventure Park team are around to help make your visit enjoyable.
In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.
Can I take photos of my children within the park?
Cameras can be used at The Web Adventure Park. However, we ask that you be mindful of other customers and their privacy. Photos may only be taken of your children and guests.
Do you have lost property?
All belongings left at the club are kept at reception for 1 month after their found date. If the item is valuable we will keep it in our safe.
What clothing should be worn for a visit to The Web Adventure Park?
Comfortable clothes, ideally long sleeved tops and long trousers or leggings should be worn to The Web Adventure Park! Socks MUST be worn at all times on the play-frames by both children and adults. Please remove all loose jewellery and items from pockets too for your safety.
Can we bring picnics?
Do I have to pay for my baby?
Do you allow dogs into the park?
What is a concession ticket?
Evidence will be asked for at reception.
Do you accept cash at the park?
Outside food units are card only..
We do have one till on servery in the play centre which will accept cash to purchase food and drink.
Please respect that our team are not responsible for these decisions.
Are tickets refundable or transferable?
If party guests do not arrive do we get a refund for them?
Qty: